Refund Policy

This Refund Policy clearly defines the terms, conditions, and procedures for returns, exchanges, and refunds for all headphones, true wireless earbuds, Bluetooth speakers, and related audio products purchased on our website. This policy applies to all global customers and international orders, ensuring standardized, fair, and transparent after-sales transaction rules for every user.
We offer a 30-day valid return and refund window starting from the official delivery date of your order. Customers who are unsatisfied with their purchased products or need to apply for after-sales services can submit a return or refund application within 30 calendar days after receiving the package. Any application submitted beyond the valid time limit will not be accepted due to expired after-sales rights.
To qualify for return, exchange, or full refund services, the returned audio products must remain in original intact condition. The items must be unused, unmodified, and free from artificial damage, scratches, water damage, and wear and tear. All original packaging, user manuals, charging cables, accessories, and supporting parts must be completely intact and returned together with the products.
We support full refund and free exchange services for products with non-human quality problems. If the received goods have factory defects, sound quality abnormalities, Bluetooth connection failures, battery functional errors, or other inherent manufacturing problems, customers can apply for a full refund or free replacement without additional costs within the valid after-sales period.
For personal reason return applications including inappropriate size, style mismatch, personal preference change, and accidental wrong order placement, we accept valid return and refund requests as long as the products meet the original intact return conditions. Customers shall bear the corresponding return shipping fees for personal reason returns, and the original shipping discount benefit is non-refundable.
We have specified non-returnable and non-refundable scenarios to standardize after-sales processing. Products damaged by human factors including improper operation, accidental drop, water immersion, and private disassembly are not eligible for refund or exchange. Products with missing accessories, damaged packaging, obvious use traces, and expired after-sales period will be rejected for return application.
All return and refund applications must be initiated through official customer service channels. Customers need to provide valid order number, purchase record, product real photos, and relevant problem descriptions to submit after-sales requests. Our service team will review your application within 24 working hours and provide formal return guidance and processing procedures.
After we receive and inspect the returned products and confirm that the items meet the return standards, we will process your refund formally. The refund will be returned to your original payment account within 5 to 10 working days. The actual arrival time is subject to the processing cycle and system rules of your payment platform and bank institution.
For orders that have applied for partial refund or partial return, we will deduct the corresponding product amount according to the actual returned goods quantity and calculate the final refund amount fairly. Site-wide discount benefits used in the original order will be calculated in accordance with the actual settlement amount to ensure standardized and fair deduction rules.
We undertake free after-sales technical maintenance services for quality-related product failures within the valid warranty period. For functional problems that do not affect normal use and do not meet the return standard, we provide professional remote technical guidance, fault troubleshooting, and product optimization solutions to solve user usage problems.
We reserve the right to update and revise this Refund Policy irregularly according to business operation adjustments and international cross-border e-commerce compliance requirements. The updated policy terms will be published on the website page in a timely manner. Continued browsing and purchasing behaviors on our website represent your recognition and acceptance of the latest refund rules.
If you have any questions, disputes, or consultation demands about return conditions, refund progress, after-sales warranty, and policy details, please contact our official customer service team in time. We will provide professional, patient, and standardized one-to-one after-sales processing services for every customer.