Warranty Policy

This Warranty Policy applies to all Bluetooth headphones, true wireless earbuds, and Bluetooth speakers purchased from our website. This policy clearly defines our official warranty coverage, valid warranty period, eligible maintenance services, and non-warranty scenarios, providing reliable and standardized after-sales protection for all global customers.
We provide a universal limited warranty service for all original purchased audio products. All our audio devices are guaranteed to be free from defects in materials, craftsmanship, and factory functionality under normal daily use conditions. Our warranty services cover all normal usage failures caused by factory production problems, ensuring every customer can use our products with long-term peace of mind.
The official valid warranty period starts from the date the customer receives the ordered products. During the entire warranty period, we provide free professional maintenance, parts replacement, and technical troubleshooting for all product functional failures that are not caused by human damage, improper operation, or external force damage.
Warranty coverage includes common inherent product failures occurring during normal daily use, such as unresponsive Bluetooth pairing, unstable connection and frequent disconnection, abnormal sound quality including noise, distortion and silent failure, non-functional charging system, abnormal battery drain and battery failure, and factory structural defects that affect normal use.
Our warranty service includes free technical support, free fault detection, free component replacement and product repair for eligible faulty products. If the products cannot be effectively repaired after professional maintenance, we will provide a free product replacement solution according to the actual product condition and fault type, without additional charges to customers.
This official warranty only applies to products purchased directly through our official website. The warranty qualification is only valid with valid order records and purchase proof. Products purchased through unauthorized third-party channels, unofficial resellers or counterfeit products are not eligible for our official warranty services.
The following situations are not covered by the free warranty service: damage caused by unauthorized disassembly, modification and private repair without official authorization; artificial damage such as drop collision, extrusion deformation, water immersion, dampness and dust accumulation damage; failure and damage caused by improper use, incorrect charging and non-compliant operation; normal wear and tear of consumable parts and appearance scratches produced during daily use.
We strictly distinguish warranty services from return and refund services. The warranty policy is independent of the 60-day return policy. Customers can enjoy free warranty maintenance even after the return window expires, as long as the products are still within the valid warranty period and meet the warranty conditions.
To apply for warranty service, customers need to provide valid order number, product purchase records, real photos and videos of product faults. Our customer service team will verify the application within 24 working hours and provide targeted maintenance guidance, return maintenance address and processing procedures.
We reserve the right to update and adjust this Warranty Policy according to product iteration, service upgrade and industry standard updates. The latest warranty terms will be posted on our official website. Continued use of our products and website services means that you fully accept and agree to the updated warranty regulations.
If you have any questions about warranty eligibility, warranty period, fault judgment, maintenance process and other related issues, please contact our official customer support team. We will provide professional, efficient and patient after-sales warranty services for all global users.